Providing every customer with high-quality coffee products at a competitive price. That is what Massimo Zanetti Beverage Iberia, or MZBI for short, is constantly striving for. As one of the most important players in the Portuguese coffee market, MZBI is acutely aware that the price and quality of its suppliers are essential to its business operations and market position.
ERA Group was called in to investigate whether improvements could be made in the areas of transport and logistics, insurance, packaging and PR materials. "We chose ERA because they have in-house specialists for every subject. They are also transparent in their approach. And they do almost all the work themselves, without burdening our people," says MZBI's CEO João Dotti.
ERA's expertise resulted in savings of up to 21% for MZBI.
‘We have been focused on managing our costs for several years now. Nevertheless, ERA managed to significantly improve our approach and our results. They helped us to work more efficiently and reduce our costs without compromising on our superior quality and customer service. What’s more, our teams were inspired to manage their own costs even better.’
João Dotti, CEO of MZBI
In the case study (English), MZBI's CEO talks more about Working with ERA Specialists.
